Health Systems – Webinar archive

Caregiver Burnout

Join the Society for Health Systems Experienced Professionals for a free webinar on Caregiver Burnout in Healthcare. We assembled a great team of panelists to discuss this important topic and look forward to seeing you virtually!

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Learning from Failure: Lessons from the Frontline

In this joint IISE YP/SHS YP event, presenters Isaac Villarreal and Cody Hall will share case studies based on their professional experiences in the airline and healthcare industries about projects gone wrong – and the lessons they learned from them. Join us for this insightful discussion to learn how you can identify lessons from your own ‘less than desirable’ professional experiences, as well as practical strategies for approaching similar challenges in your own setting.

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SHS Data Analytics

Data analytics is essential to the future of healthcare. Contemporary healthcare leaders must have the information they need when they need it in order to make informed decisions, and data analytics is key to providing that information. However, adopting a data-centric approach comes with risks, and examining both the risks and rewards is necessary to understanding how to apply data analysis in healthcare. The purpose of this virtual panel is to facilitate an engaging dialogue about the nature of data analytics in healthcare with three industry experts to promote thought leadership on key issues and facilitate positive change among healthcare leaders.

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Combining Lean and Six Sigma with Project Management in the Healthcare Laboratory

Katie Castree, Operations Excellence Manager at Accumen discussed how supplementing Lean and Six Sigma with best practices in Project Management can multiply the benefits achieved by these principles and tools alone.  Project Management methodologies can also be applied to structure the overall continuous improvement efforts of an organization or department.

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Diversity and Inclusion Webinar

Diversity and inclusion has become an increasingly important topic in healthcare. The contemporary workforce is changing rapidly, and healthcare leaders must learn to tackle bias and build diverse teams capable of creating dynamic solutions and leading their organizations to the future. The purpose of this virtual panel is to examine diversity and inclusion in healthcare with three subject matter experts to promote thought leadership about key issues in healthcare and to facilitate positive change among healthcare leaders.

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Change Management

Change is a constant in healthcare. New initiatives are developed to react to the changing needs of patients, providers and payors. However, despite how well-intentioned and well-designed these initiatives are, they sometimes fail. Organizational change requires individuals to do work differently. How can we increase our success of individuals adopting change and therefore increasing our ability to implement and sustain changes? Join us for a panel of experts to discuss how process improvement professionals can use change management to improve themselves and their organization as a whole.

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A panel discussion presented by the SHS Experienced Professional Committee addressing current challenges in Systemness.

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Healthcare is Changing and So Should We

Laura McMichael and Tom West with the Green Dot Group will present challenges, due to the COVID-19 pandemic, that they have seen that healthcare can be innovative. The audience will be provided with three practical ways to effectively lead change and inspire innovation in healthcare through using Design Thinking, Improv and Baldrige.

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Teaching Improvement Concepts and Designing Effective PI Curriculum for Organizations

Attendees will learn tactics to effectively educate the healthcare workforce including executives, physicians, administrators, nurses and other clinical and non-clinical staff. The webinar includes discussion of both technical skills and “soft” skills needed for successful implementation.

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Achieving a Breakthrough in the Quality, Safety, Access and Affordability of Care

Alex will analyze the core dilemma facing healthcare systems around the world and will show that a breakthrough in the quality, safety, access and affordability of care is possible in a remarkably short time scale using the Theory of Constraints based approach demonstrated in his business novel Pride and Joy.

The Patient Revolution

In this webinar, Dr. Montori will offer a diagnosis of what ails the healthcare industry from the standpoint of the front lines of care and note specific tactics that could help turn away from industrial healthcare and toward careful and kind care for all.

Improving Patient Satisfaction and Experience

Healthcare’s recent and ongoing focus on process improvement is a push towards Value-Based Medicine. To increase customer satisfaction, healthcare must look at what changes can be made to bring more value to each clinic visit.

Taking Charge of Your Professional Growth with the Power of Self-Mentoring

As we progress in our careers, it can be difficult to find mentors. In addition, great leaders who would make great mentors for us are often too busy to mentor the people who request their mentorship.

Systems Engineering and Health Informatics: From Research to Practice Transformation

Mayo Clinic’s Information and Decision Engineering program situated in the Kern Center for the Science of Health Care Delivery, conducts methodological advancements in informatics and decision science to transform health and healthcare.

Measures of Success: React Less, Lead Better, Improve More

In this webinar, Mark Graban will explain how a method called “Process Behavior Charts” can help us in our improvement work and the ongoing management of our healthcare organization.

Transforming Clinical Outcomes: Implementing Change Theory into Practice

This presentation will explore in detail key steps and strategies under the framework of Kotter’s Change Management theory that “change the narrative” surrounding adoption patient monitoring technology in combination with clinical practice change.

SHS Annual Business Meeting

Society for Health Systems (SHS) President Dean Athanassiades and President-elect Isaac Mitchell will be sharing the state of the society in our annual business meeting. Please join them as they celebrate the past successes of the year and highlight upcoming activities for SHS members.

The Added Value of SHS Throughout Your Career

SHS has been instrumental in the careers of healthcare professionals. No matter the specific industry (i.e., consulting, hospital operations, supply chain, etc.), SHS helps you make valuable connections and keeps you informed on current trends and research that will propel your career. 

Lean in Healthcare - A Personal and Professional Journey

Applying lean to the American healthcare industry has been brilliantly effective, or a colossal failure, depending on where one goes to Gemba. Dr. Warner will share her personal story about becoming a healthcare leader who embraced lean thinking. Then she will translate this personal journey to advancing an organizational lean transformation.

Healthcare Simulation: Innovative Techniques for Application

Healthcare organizations can utilize discrete event simulation (DES) to help them make decisions. In this webinar, we would like to share innovative techniques used at different stages of a simulation study, from initial stakeholder engagement through the presentation of results. Each technique will be discussed through the lens of a business case.

Emory Healthcare's Approach to Clinical Effectiveness

In 2014, Emory Healthcare sought to reduce our internal cost structure while maintaining and improving quality. The Value Acceleration Program - Clinical Effectiveness (VAP-CE) methodology was successful in reducing our costs by millions and improving outcomes in various service lines.

The Art and Science of Team Facilitation

Have you ever led a meeting or work session that didn't accomplish the goals you had intended? If so, this presentation is for you. You'll learn how to prepare for, facilitate, and follow up on meetings / work sessions to lead your teams to success. 

Transforming the Practice of Medicine

The presentation will describe methods that are achievable for leveraging technology, teams, and scientific method to improve patient-centered outcomes, while continuing to honor the art of medicine in a manner that is sustainable for those providing care and affordable for those receiving this care.

Solving Problems at a Higher Level: Trans Disciplinary Thinking

Human Centered Designs' greatest challenge is the assimilation of the knowledge, experience, and opinions of a team of multi-disciplinary thinkers. We will explore the experience and methods we used to bring together industrial engineers, computer scientists, biomedical engineers, architects and industrial designers working with clients of doctors, nurses and patients.

Understanding FMEA - What's the Worst That Can Happen

Discover how to use a Failure Mode and Effects Analysis (FMEA) tool during this interactive lesson to identify high-risk process steps based on the consequences of failure.

Young Professionals Early Career Development

You want to work in the healthcare. You think you are a perfect fit. You plan to transition to a different position. Navigating your career path can seem overwhelming, sometimes. Knowing what you are looking for and what it is like are important to help you make a rational decision

2017 SHS Annual Business Meeting

Society for Health Systems (SHS) president Ashley Benedict and president-elect Dean Athanassiades will be sharing the state of the society in our annual business meeting. Please join them as they celebrate the past successes of the year and highlight upcoming activities for SHS members.

Practical Techniques to Transition from Volume to Value in Healthcare

Presentation describes practical techniques that assist with transitioning to improved quality and value in healthcare. Each technique is shared with implementation stories based on the presenter’s experience as a Master Black Belt in the field.

Driving Employee Safety with Lean

There is a growing need for improvement in employee safety within the Healthcare industry. The session will share the journey of developing an organizational strategy, sharing the methods and tools used to create our structure and support staff.

In Tandem: Evidence-Based Practice & DMAIC

Using evidence-based practice and DMAIC in tandem creates a powerful tool to guide and implement decisions impacting healthcare value and clinical process. At the Medical University of South Carolina, inter-professional teams use both methodologies to develop tools that assist clinicians in making appropriate practice decisions for the best outcomes.

Applying CI Principles to Reduce Preventable Readmissions

Hospitals are driven to reduce unwarranted readmissions for patients with advanced illness, while also improving utilization of resources and alignment of practices with the preferences of the patient and family.

Accelerating Actionable Change to Improve Healthcare Outcomes

Every health system’s patient experience and quality improvement journey may be different, but a common element in achieving better and safer outcomes is engaging patients and families.

Reducing Hospitalizations Among "Super-Utilizers

University of Florida Health Shands officials detail how they cut hospitalizations and reduced uninsured hospital admissions by 25 percent without hurting the system's bottom line.  

SHS 2016 Annual Business Meeting

In this session, members will receive an update on the status of the society, as well as recent accomplishments and future direction as determined by the board of directors.

Up the Ladder: Transitioning from a Technical to a Managerial Role

Many engineers as they progress in their careers will ultimately switch from a technical role in a company to a position in management. However, this transition may seem quite daunting. How does one's technical preparation relate to management? 

Gemba: Managing for Daily Improvement

Discuss how we have implemented Gemba Walks and have utilized Gemba Boards in order to align front-line staff to our True North-strategic priorities and how we are daily managing for improvement.  

Soft Skills for Leaders of Change in Healthcare

Leading change in healthcare requires more than just technical skills and tools to ensure improvement. During this webinar, the presenters will provide strategies and hands on approaches to help leaders manage themselves and a team through change. Managing one's self and the ability to influence those around you is the challenge.

Industry to Healthcare: Leading Sustainable Improvement

This webinar shows how the affiliate hospital system used tiered visual management, the Plan, Do, Check, Adjust (PDCA) process and systems thinking to create intense focus that resulted in sustainable improvements.

Improving Patient Throughput and Experience in Primary Care

This webinar will discuss how Panther Creek, a primary care facility, was able to increase patient throughput, patient satisfaction scores, access to care and net patient revenue by decreasing waste.

SHS State of the Society Meeting

After an exciting 2016 Healthcare Systems Process Improvement Conference, the SHS Board shares its strategic initiatives and new committee structure.

Developing the Next Generation of Patient Safety - Making Hospital Harm Visible and Actionable

Quality improvement in healthcare has historically relied on low quality measurement from billing data or required significant labor to review charts for clinical data. Learn about the cutting edge of using clinical analytics to enable rapid cycle improvement in making care safer. 

Strategic Imperatives for Healthcare

Healthcare costs in the United States are rising faster than economic growth, making it unaffordable for an increasing proportion of the population to access effective and efficient care. Hospitals and health systems need to adopt innovative and value-added approaches to move to the next level of care delivery.

Improving Hospital Operational Efficiency Through Data Driven Management

This webinar will focus on utilizing an operations management system to monitor daily hospital functions in real time and captures performance data on pull time — the length of time it takes for patients to occupy assigned beds — number of transfers, and total length of stay (LOS), as well as turnaround time for all ancillary support services such as transport, environmental services work, lab work and radiology.

Lean Approach to Patient Scheduling

As healthcare resource utilization has increased, patient waiting has also risen. Past attempts to reduce waiting have usually resulted in less utilization of key resources – with huge financial implications. While this trade-off is widely known and much research and mathematical models have been published to try to optimize this trade-off, the inherent complexity of applying them to the real world schedule of most practices has been prohibitive.

SHS Annual Business Meeting

For the second year, the SHS board of directors will be conducting the annual SHS Business Meeting via webinar instead of at the Healthcare Systems Process Improvement Conference. In this session, members will receive an update on the status of the society, as well as recent accomplishments and future direction as determined by the board. Time will be allotted in this webinar for questions and answers from the membership.

Lean and Interventional Radiology and The Process of Process-Led Design

"Lean and Interventional Radiology" presentation will focus on lean tools that can be used to increase capacity and subsequent volume in interventional radiology without buying additional equipment.

"The Process of Process-Led Design" presentation will address the three pillars of a successful healthcare architecture simulation: the process, data and expertise.

Health Systems Engineer: An Emerging Field

The Veterans Health Administration funded the Veterans Engineering Resource Center Program to support the integration and translation of Systems Engineering methods within healthcare delivery systems. This presentation will review the evolution of the VERC programs as well as the emergence of a new field of health systems engineering.

SHS Salary and Community Survey Results

In early 2015, SHS and the HIMSS ME-PI Community collaborated to better understand the compensation of healthcare process improvement professionals, as well as the hot topics and issues that currently are faced by these professionals. The survey solicited feedback from SHS membership, HIMSS ME-PI membership, the HME list-serve/yahoo group, and LinkedIn group members. The survey had more than 300 respondents.

Customer Intimacy Meet Operational Excellence

Some organizations have competed successfully for decades by focusing primarily on creating unique solutions for each customer, yet they are now embracing operational excellence to drive even more customer value. No industry is closer to its customers than healthcare.

Visualizing Data at Piedmont Healthcare

This webinar will describe how Piedmont established a robust business intelligence program to support over 130 data workers with very limited resources. Piedmont is transforming the culture from one where data lagged by months, which caused many decisions to be made on gut feel, to one where data is always at our fingertips.

Choosing Wisely: A Program to Reduce Unnecessary Medical Care

Choosing Wisely is a national campaign to engage physicians and patients in conversations about the value of certain tests and procedures for the individual patient. It is based on the observation that large variation in the number and types of tests and treatments occurs for patients with the same condition.

Project HELP: Shifting Nursing Time from Care Support to Care Delivery 

Project HELP (Healthcare Enabled Logistics Program) aims to give back clinical time to nursing by engineering improved methods to support the delivery of care by improving care support services, developing an information system, and developing a new staff role.

How ThedaCare Created Its Own Management System 

Hospitals have been relying on heroics and firefighting to save the day, resulting in a lot of people putting safety and quality at risk while increasing costs. Facing the need to improve, some have bravely turned to lean thinking. But this new way of thinking is incompatible with the old top-down, hero-based system of management that presides in today’s healthcare culture.

Developing Local Lean Champion

Departments within the University of Michigan Health System utilizing lean process improvement and practical problem solving techniques have shown to have statistically significant higher employee engagement scores and report they feel better equipped to continuously improve their local processes.

SHS Annual Business Meeting - State of the State 

This year, the SHS Board has decided that, rather than its usual time at the annual conference, we will be conducting the annual SHS Business Meeting via webinar. In this session, members will receive an update on the status of the society, as well as recent accomplishments and future direction as determined by the board of directors.

A System Approach to Healthcare

Healthcare today is a system of systems, operating within still larger systems. Not surprisingly, complex (and often unarticulated) interdependencies can lead to unintended consequences and unforeseen complications. Ad-hoc integration of products and subsystems – individually optimized but not holistically complementary – often causes projects to be overdue, over budget and under-performing.

Make Buy Procedures Models

Veterans Affairs Center for Applied Systems Engineering (VA-CASE) has developed computer-based cost models that allow service-specific and area-specific decisions regarding the internal versus external cost comparison for Specialty Care Services. The goal is to develop computer-based decision models that VA can use to aid decision making by VA physicians and facilities as care needs are identified.

Wearable Workflow Needs Health Systems Engineering

From the original calculator watch to today's Google Glass and smart clothing accessories, wearable technology seeks to weave (sometimes literally!) information technology into everyday life and work, making it pervasive, intimate, and, metaphorically, friction free. Especially promising are applications in healthcare. These, for example, include patient monitors for the well and unwell and wearable user interfaces to health information systems. However, wearable tech will not succeed unless we get its workflows right.

Quest for Healthcare Value: Combining DMAIC and ISO 9001

As payers continue to compress reimbursements, and providers experience increasing operational costs, Healthcare Organizations are looking for solutions. Participants in the session will see an organizational assessment instrument; will understand how to get management involved in process improvement; and understand how the marriage of Six Sigma DMAIC and ISO 9001 support the achievement of higher value in the marketplace.

Data-Driven Approach to Enhancing Efficiency and Value in Healthcare

The webinar will focus on projects that have improved efficiency, optimized resources and improved satisfaction of stakeholders in the intensive care unit in this era of advancing technology and the introduction of the electronic medical record.

Using Six Sigma and Lean Tools to Reduce 30-Day Readmission Rates

The discharge process is defined as the transition to the next level of care. It incorporates actions on the day of admission, the days between the admission and discharge, the day of discharge, and after discharge. The presentation describes the process of how the presenters used Six Sigma and lean tools to facilitate a cross functional group in developing a standardized discharge process throughout the different stages of a patient’s care at the hospital.

Best Practices in Management Engineering 

This two-part presentation will provide an overview of two Healthcare Systems Process Improvement Conference presentations. The first part is an overview of a panel discussion about the latest edition of the book Management Engineering: A Guide to Best Practices for Industrial Engineering in Health Care. The panel discussion will feature those who contributed chapters to the book – all experienced practitioners who have witnessed the evolution of IE practices in health systems. The second part is about management transformation. All organizations are "hairballs" – cumbersome, bureaucratic and fraught with waste and inefficiency, impeding creativity and innovation. It doesn't have to stay that way. The knowledge about how to orbit the hairball is available to anyone who wishes to learn, but orbiting the hairball will not be sufficient. Transformation of management is required, and we have access to that knowledge as well.

From Efficiency to Safety: The Role of Human Factors in Healthcare

Process improvement efforts do much to enhance the care provider and patient experience in the healthcare system. This presentation, will discuss the safety science of Human Factors Engineering and her thoughts on why the marriage of human factors engineering with industrial engineering process improvement strategies are our best hope for transformational change in patient safety. Dr. Lewis will demonstrate the potential for taking patient and provider safety to the next level. Practical tips for approaching safety challenges with this lens will be provided.

Modeling the Inpatient Resource Utilization of Chronic Dialysis Patients: A Case Study in Operational Modeling

Chronic dialysis patients require not only ambulatory, but also emergent and inpatient care, which is considered to be unpredictable. The aims of this study were to characterize and quantify the main predictors of inpatient use of chronic dialysis patients, validate the predictors using mathematical modeling, and test scenarios representing opportunities for reducing inpatient utilization.

New Community Health Models for Increasing Healthcare Capacity

This webinar will review exciting new community care models that have been successful in reducing unnecessary readmission rates and ED visits, improving patient compliance and satisfaction, and impacting the total cost of care and clinical outcomes, at little or no expense. Supporting infrastructure will be shown, and the role of ME/IEs as important elements in these new business models will be discussed.

What it Means to Lead Lean: The Inside Perspective of CEO Alan Gleghorn

The role of a CEO has to change along the journey of process improvement, but when actually transforming a culture, generally accepted "lean leadership" is another form of top-down management. Alan Gleghorn, CEO of Christie Clinic, will share his realization that more training, theory, tool-based events and corporate window dressing wasn’t the answer. Furthermore, patients and team members deserve more than is being delivered. Healthcare is in dire need to reform itself from within. In his quest to meet that challenge, Gleghorn has guided his organization through site visits, books, consultants, simulations, tools and models. Every step has brought challenges, frustrations and, upon reflection, insights into what it means to lead lean. The role of a leader is less about managing and more about creating an environment that makes the right work easy to do while staying out of the team’s way, plus helping celebrate and recognizing the team’s successes.  

Success Stories from the Mayo Clinic and Wake Forest Baptist Health

This webinar features two presentations previewing content that will be presented at the Healthcare Systems Process Improvement Conference 2014 in Orlando, Fla., in February, Delivering on the Patient Promise – Reducing Hospital LOS and Discrete-Event Simulation for Process Redesign/Re-engineering in Healthcare.

Lean, Mean, Meaningful Use Machine: Implications of the Electronic Health Record for Quality and Performance Improvement

The world of quality reporting and performance measurement has grown more complex during the past 10 years since the initial introduction of quality reporting for hospitals and physicians. This webinar will review the requirements for Stage 1 and Stage 2 of meaningful use and will also explore the impact to clinical workflow and the requirements for the reporting of electronic clinical quality measures.

Using Prediction to Facilitate Patient Flow in a Healthcare Delivery Chain

A healthcare delivery chain is a series of treatment steps through which patients flow. The emergency department and inpatient unit chain is an example chain that's common to many hospitals. Recent literature has suggested that predictions of IU admission, when patients enter the ED, could be used to initiate IU bed preparations before the patient has completed emergency treatment, thus improving flow through the chain.

Planning & Optimizing an Ambulatory Pharmacy 

This webinar will focus on the latest ACO developments related to healthcare reform and demonstrate how having an ambulatory care pharmacy strategy can mitigate the penalties associated with healthcare reform in areas related to pharmaceutical care.

Reducing Length of Stay and Improving Bed Allocation with Dynamic Simulation

This presentation discusses the effect of dynamic simulation on reducing length of stay and its impact on bed allocation and hospital capacity. Using real data for analysis, a step-by-step implementation path is presented that takes real-time data, provides analytics for practitioners, and helps in improving communication and overall capacity of different departments in the hospital. Since bed allocation is directly impacted by the length of stay reduction, an overview on how to tie in predictive bed allocation will be presented. Implementation feedback and success from an actual implementation is also presented. 

Strategy, Projects, Action! How to Align Business Improvements, Organizational Capabilities and Project Leadership 

In a time of competing, fluid business needs, the alignment of an organization’s strategy to a portfolio of projects to maximize their return on investment takes a highly coordinated effort. The requirement to create the link between projects and strategy often becomes the apparent once an organization is in dire need of reaching a transformative or reduced state. "Strategies, Projects, Action!" provides the fundamentals of how to align business improvements, organizational capabilities and project leadership.

It's All About What You Leave Behind - Value and Sustainment 

Nothing is more important than what you leave behind after process improvement work is complete. Learn about the critical success factors of process improvement in healthcare and how to use that knowledge to create value-added tools for your hospital or system in this one-hour webinar. The presenters from the Hospital Corporation of America and Franciscan St. Francis Health will share real-world examples of successfully creating and integrating tools and solutions with flexible methods and monitored outcomes.

Using Value Added Analysis to Improve an Emergency Department

This webinar will focus on a new methodology for the identification of wastes and opportunities for balancing the non-value added but mandatory tasks across roles. The webinar will preview a concurrent session presentation at the upcoming Healthcare Systems Process Improvement Conference 2013. General information about the conference will also be provided.

The Importance of ROI

This webinar will highlight the need for return on investment analysis to enhance the value of project work and other challenges in healthcare. The webinar will preview a concurrent session presentation at the upcoming Healthcare Systems Process Improvement Conference 2013. General information about the conference will also be provided.

Dynamic Optimization Addressing Chemotherapy Outpatient Scheduling

Chemotherapy is a prevalent cancer treatment worldwide and the demand for the service has been forecasted to grow in the future. With increasing pressure to contain healthcare costs in Ontario, hospitals and clinics all over the province are attempting to make their services more efficient. This webinar will describe a novel scheduling technique that was developed to solve the chemotherapy outpatient scheduling problem at the Odette Cancer Centre, at Sunnybrook Health Science Centre in Toronto, Ontario, Canada.

Quantitative Analysis in Healthcare Operations Management

November’s SHS pre-conference webinar will focus on the use of quantitative analytics in the healthcare environment. You will be given a first look at several concurrent sessions and posters from the upcoming 2013 Healthcare Systems Process Improvement Conference. The subject matter expert and content facilitator for this webinar is Dr. Phil Troy of Les Entreprises (TROYWARE). Additional speakers consist of Brenton Faber (Worcester Polytechnic Institute), Jim Montgomery (Carilion Clinic), and Nadia Lahrichi (Sir Mortimer B. Davis Jewish General Hospital). The webinar will conclude with a brief overview about the Conference.

Quantitative Analysis in Healthcare Workforce Management

This webinar will focus on the use of quantitative analytics to improve healthcare workforce management. The webinar will preview a pre-conference workshop that will be presented at the 2013 Healthcare Systems Process Improvement Conference, as well as give an overview about the Conference.

ACOs, Care Coordination and Process Improvement

This webinar will focus on how Greater Baltimore Medical Center is redesigning the care coordination process to better manage their ACO patient population. The webinar will preview a concurrent session presentation at the upcoming 2013 Healthcare Systems Process Improvement Conference. General information about the conference will also be provided.

Risks, Consequences and Variation - Making Good Decisions in Spite of Uncertainty

Monte Carlo simulation is a method that takes into account the variation in any process, objectively quantifying the effects on output variables of the uncertainty in key input and process variables. Using this method of analysis allows the trade-offs between different risks and their associated consequences to be compared. Sensitivity analysis using Monte Carlo models reveals which input and process variables are contributing most to the variation in the output variables, helping to focus and prioritize improvement efforts.

The concepts, principles, and use of Monte Carlo simulation will be explained and illustrated with various applications.

Examples of Systems Engineering in Healthcare - Part 2

Healthcare applications of four diverse systems engineering methods are examined:

  • Statistical Process Control (SPC)
  • Monte Carlo Simulation
  • Linear Programming
  • Logistic Regression

"The concepts and principles of the methods will be explained along with the context of their use in actual healthcare situations. Part 2 covered:

  • Maximizing outpatient clinic physician productivity using Linear Programming.
  • Clinical Decision Support: Using Logistic Regression models to diagnose Chronic Obstructive Pulmonary Disease (COPD) and Congestive Heart Failure (CHF).

Examples of Systems Engineering in Healthcare - Part 1

Healthcare applications of four diverse systems engineering methods are examined:

  • Statistical Process Control (SPC)
  • Monte Carlo Simulation
  • Linear Programming
  • Logistic Regression

"The concepts and principles of the methods will be explained along with the context of their use in actual healthcare situations. Part 1 covered: 

  • "Quality: On target with minimum variation." (Genichi Taguchi) Identifying, measuring, understanding, and controlling variation using SPC. 
  • "We need more rooms!" A case study of the use of Monte Carlo simulation to determine outpatient exam room utilization.

Successful Implementation of Industrial & Systems Engineering in Healthcare

The field of industrial and systems engineering has brought valuable tools and strategies to reducing cost, improving safety and efficiency, and increasing customer and employee satisfaction in industries for many years, but it has not been widely used in healthcare. In this presentation, Dr. Victoria Jordan, director of quality measurement and engineering at MD Anderson Cancer Center, provides an overview of industrial and systems engineering and its role in healthcare. She  discusses its alignment with basic continuous improvement and operational excellence efforts (and discuss how it enhances these efforts). Some examples of successful applications in healthcare are provided.

Lessons from turnover times - The importance of domain specific sceintific knowledge

An appropriately common problem for management (industrial) engineers, analysts, etc., working with surgical suites is to reduce setup and cleanup times. A hospital may explicitly ask for the application of lean approaches to reduce their "operating room turnover times."

Trends in Healthcare Process Improvement

Sponsored by Society for Health Systems and Healthcare Systems Process Improvement Conference 2012
In this webinar, Pam Arlotto, gives an overview of her talk, "Journey to High Value Healthcare: The New Role of Process Improvement," and Karl Kraebber gives a conference overview highlighting the keynote speakers, featured speakers and other aspects of the conference.

A new approach to sector duration optimization in Perfexion treatment planning

In this presentation the Examples of Systems Engineering in Healthcare - Part 1e presenters propose a constraint generation interior point (CGIP) approach to solve the sector duration optimization (SDO) which arises in Gamma Knife Perfexion (PFX) inverse planning.

Applying Six Sigma to Improve Patient Safety 

Dunn reviews how University Hospital increased the percentage of telemetry alerts responded to within a timely manner by 200 percent. This presentation compares Six Sigma to other PI approaches, talks about defining and measuring defects, assessing risk and targeting solutions to reduce those risks, addressing resistance to change, and “hardwiring” solutions so they become part of normal operations.

Best Practices in the Emergency Department 

The emergency department is one of the most complex departments in any health care organization yet the one most visited by members of your community. This webinar will deal with evaluating emergency services by utilizing benchmarks and exploring best practices that result in enhanced operational flow, improved patient throughput and increased efficiency.

Embracing Transformational Excellence: A Pursuit of Breakthrough Performance

In response to key industry drivers to embrace transformative change, Advocate Condell Medical Center developed the strategy of “Operations Excellence” to re-position its business practices. Operations Excellence is a mixed methods approach to organization-wide transformation which encompasses LEAN thinking, DMAIC rigor, and transformational leadership principles.

Lean Overview, Concepts, Tools and Applications in Emergency Department Operations 

Until recently, applying lean concepts in the complex service industry of medicine and, specifically, emergency medicine has proven challenging. This webinar will outline lean concepts and tools as they relate to ED operations and performance improvement in the ED and provide summaries of specific tools and how they can be used and applied in the ED setting.

Let My People Grow – the TWI Method in Healthcare 

The defect rate in a hospital order entry process fell 70 percent the first month after initiating a comprehensive employee training based on Training Within Industry (TWI), a program created during World War II that is being rediscovered by modern hospitals. This presentation tells the complete story and illustrates how to engage employees in improvement of work methods.

Leveraging Leadership and Technology to Transform Culture and Improve Performance 

Leadership of not just the care processes involved, but of the product design, implementation and rollout of Healthcare Technology (HIT) has become increasingly important as clinicians begin to understand the promise of automation as well as the gaps created by certain systems.

Managing Patient Flow from Admission to Discharge 

Martin presents ideas and examples of things they did to manage patient flow at this Level 1 Trauma Center for four states.

Mandated Nursing Ratios--The Pros and Cons 

Overfelt covers the history of how this legislation came to be at the forefront of national discussion and discusses how to properly engineer staffing ratios for best patient care.

Metrics-Based Process Mapping: Using Metrics to Design Waste-free Processes and Drive Ongoing Improvement 

Metrics-Based Process Mapping (MBPM) is a process improvement tool that combines the functional orientation of conventional process maps with the time and quality metrics that are essential for removing waste in office, service and knowledge work environments.

Dependency-Based Patient Classification System: A Model for Nurse Staffing 

Rogers presents how Texas Children’s Hospital uses their dependency-based patient classification system for nurse staffing, a method they’ve been using since 1992.

Readiness for Lean/Six Sigma 

Scheeres presents key success factors for integrating lean Six Sigma in a healthcare setting by covering the features of Lean and Six Sigma, how to assess organizational and personal readiness, and ideas for next steps.

The Benefits of a Successful Value Analysis Program 

This webinar will focus on the fundamentals of a successful Value Analysis program and how it can significantly reduce supply expenses while ensuring physicians and front line clinicians have input into product and technology acquisition decisions.

The Effect of ED Physician Scheduling on Patient Throughput and Patients 

Desmond and Clark discuss simulating patient flow in the University of Michigan Emergency Department. They will address why and how they created a simulation of the emergency department, what they have done with their model, and the next steps.

The Power of Collaboration 

Dickerson presents how she coordinated benchmarking efforts at all levels of hospitals from the CEOs to staff. She will also share how her efforts improved the quality of healthcare at VHA Georgia hospitals through collaborative roundtables and performance improvement projects.

Turning the Lights On 

Eitel presents how to make people realize the value of tools and techniques that management engineers and performance improvement professionals employ every day, like simulation and other forms of analysis.

Understanding Patient Needs: The Key to Improving Patient Satisfaction 

Understanding the motivational needs of patients and their communication preferences are the keys to establishing relationships and providing improved service and patient care. Participants will learn successful scientifically proven communication and motivation strategies to enable them to establish relationships so that patients and staff will be happier and more satisfied.

Value Stream Mapping in Healthcare 

Haas and Torgerson walk through an actual value stream mapping assessment in Labor and Delivery at Fairview Health Services.