Building Bridges to Clinical Improvement

Session
Clinical Performance Improvement

Authors
Jack Jordan
Administrator Quality Initiatives
Henry Ford Health System

Description
This presentation will discuss the needs in clinical improvement and how non-clinical support can add value through engineering knowledge. Numerous project examples will be discussed ranging from project support for the IHIs 5 million lives campaign and a dialysis FMEA and work plan to support clinical protocol development and spread.

Abstract
Presentation outline:
A symbiotic relationship - Skills of engineers - Skills and needs of clinicians - Filling the gap with engineering knowledge and skills Roles in improvement - Project management - Team facilitation - Measurement support - Developing relationships and credibility to support future improvement work - Continuously identifying new skills required of both clinical and non-clinical staff Examples - 5 Million lives campaign process and measurement design, spread among hospitals - Glucose protocol - development in ICUs, spread to general practice units and in depth analysis of specific populations. - Heparin drip protocol creating a surgeon-supported procedure for treatment of DVT. - Dialysis FMEA facilitating a team to discover and prioritize opportunities for improvement in dialysis care. Opportunities in the future