Outcome-focused organizations:
Operating with closed, open and
living systems
Aircraft maintenance case study offers blueprint for trust, problem-solving
By Robert E. Hamm Jr., David Bernacki and Chuck Chandler
In our 2022 article, “Achieving Meaningful Outcomes
in the End User’s World (link.iise.org/iseaug22_hamm),” we offered the view that outcome-focused
organizations do two things well: 1. convert inputs to
outputs through efficient processes; and 2. ensure
that their outputs achieve meaningful outcomes within
their customers’ world.
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