Applying the Formula for Change to Sustain LSS Improvement

Presenter: Mark L. Nestle, Global Director of Productivity, Praxair Corp.

Most changes don't stick or rapidly degrade, due how the change was initially managed. Laying a good change foundation cements the impact, sustaining it. This presentation applies the author's LSS and quality improvement experience that created an adaption to the Gleicher/Dannemiller "Formula for Change." Focus is on its simple elegance and robustness, starting with the origin and history of the Gleicher/Dannemiller formula (Dp*Vf*Fc>Rc).

We add the author's new fourth component Hc, History of Changes that completes the time dimension. This 4-component formula is briefly compared to other popular change management methodologies (Kotter, McKinsey, etc.) also comparing how to manage emotions during change like in a grieving process. Then provide details for each component on pitfalls to watch for, actions to take and specific LSS tools that can be used to address the resistance to change and successfully maximize each component in the Formula for Change (Dp, Vf, Fc and Hc).

Learning Objectives: 

  • Understand the basic Gleicher/Dannemiller "Formula for Change" and its history.
  • Learn a new fourth component to the formula Hc, the "History of Local Changes."
  • Briefly compare four component formulas to some popular change management methodologies and the grieving process.
  • Learn tools how to maximize each component to reduce resistance to change and better assure gains from LSS projects are sustained.

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