Going Beyond - Finding New Ways to Analyze Revenue Cycle Performance Improvement

Session
Financial/Human Resource Performance

Authors
Marci Jackson
Manager
Premier, Inc.

Description
Struggling with pinpointing the root cause for payment denials and delays? Utilizing a unique technique, this presentation and case study will highlight indicators to pinpoint the root cause for payment delays and denials. This practical techinque will improve AR processing, reduce payment delays and accelerate cash flow on an ongoing basis.

Abstract
While organizations focus on getting the bills "out the door" by capturing charges and keeping charge masters updated, there is increased pressure for metrics and benchmarks to gauge cash performance. Focusing on bridging operational and financial performance, this presentation will introduce a methodology of analyzing and improving revenue cycle results. I will examine the progression of methods, metrics and tools used to measure and examine receivables. I will focus on a denial management technique and help others to understand how to apply the technique going beyond denial management. The presentation will lay out a specific technique and show others how to create the tool within their own hospital. Finally, document the value of this technique through real life case studies. This practical techinque will improve AR processing, reduce payment delays and accelerate cash flow on an ongoing basis.