Overview:

This course presents common patient flow challenges and explores the system dynamics affecting patient throughput across the entire enterprise. We will cover industrial engineering concepts and tools you can use to develop metrics and conduct PI projects to evaluate and improve your institution's patient flow throughout the entire patient encounter.

What You Will Learn:

Upon completion of this course, you will be able to:

• Explain key concepts of patient flow through an acute care hospital and various patient access points
• Illustrate the importance of the emergency department in today’s environment
• Develop hospital metrics to evaluate patient flow efficiency with respect to historical performance and industry benchmarks 
  
  

Online Content

The On-Demand course is divided into four units. Each unit includes 30 or more minutes of recorded material (audio and video).

• Unit 1: Patient Flow Overview
• Unit 2: Discharge Process
• Unit 3: Inpatient Flow/Care Management
• Unit 4: Emergency Department, Change Management/PI Project Structures
  
  

Course Content

• What is Patient Throughput
• Admission Sources
• Change management & project structure
• Bed Management/Bed Request
• Metrics for each area covered + Dashboards, KPIs, Leading/Lagging indicators
• Emergency Department role, challenges, & solutions
• PI Frameworks & Tools: Flow diagrams, Patient Journey, FMEA, etc.
• Tools: Simulation, Control charts, Basic Statistics
• IP Flow - Care/Case Management
• Discharge Process Improvement