Overview:

Successful use of CoQ shifts the focus from a quality cost system to using CoQ as an effective tool in the selection and management of improvement efforts. Participants are asked to bring a laptop computer. You will receive a software program that will make tracking the cost of quality a "breeze."

What You Will Learn:

• Explain direct costs of quality
• Explain hidden costs of quality
• Define major categories of quality costs 
• Prepare a cost of quality summary report
• Use quality costs to drive process improvement 

Course Content

• Introduction
• Cost models
• Cost categories
  - Prevention
  - Detection
  - Internal failure
  - External failure
• Hidden costs
• Cost assessments
• Project management
• Cost drivers
• Reports